TROUBLESHOOTING TIPS: SECURITY ALARMS

 

For P816, Gem 1632, Gem 3200 Panels

Instruction to clear an E603 Communication Failure

  1. Hit reset
  2. Locate the Function Button on the keypad
  3. Locate the Interior Button on the keypad
  4. Press the function button repeatedly until you come to a screen that says Activate Dialer Test.*
  5. Immediately press the interior button. This will force the system to do a phone line test. If the signal goes through the error will clear. If it remains then service of the system is required.

*Note: If you repeatedly hit the function button and do not come to a screen that says “Activate dialer test” you will need to press the reset button again, enter your code and then proceed to step 4.

For P800

Instructions to clear a Communication Failure

  1. Hit reset
  2. Locate the Function Button on the keypad
  3. Locate the Number 4
  4. Press the function button and then the number four.
  5. The Keypad should then Beep once and then the number 3 will appear
  6. Repeat step 4, this will clear the Com Failure
  7. Press the interior button to exit

If the trouble does not clear or you received a series of beeps and number different then step 5 your system may require service.

Instructions to change the system Battery

  1. Call Central Station 1-800-933-4762 and tell them to place you account on test.
  2. Locate the panel for you alarm
  3. Open the door to the panel
  4. The system battery is connected by two wires, slide the connector wires off of the old battery.
  5. Remove old battery once disconnected.
  6. Put the new battery inside the panel where the old battery was.
  7. Remove the white plastic protectors from the connector tabs on the new battery.
  8. Reconnect the wires to the new battery
  9. Close panel door
  10. You may need to press reset on the keypad once you have finished to clear any battery troubles.
  11. Call Central Station and tell them to take your account off of test.

Instructions to change a Battery in a Wireless Device

  1. Call Central Station 1-800-933-4762 and tell them to place you account on test.
  2. Locate the wireless device that needs the new battery.  At the top of the plastic casing there is a small slot at the top of the case, use a small flat head screwdriver and gently pop the cover off.
  3. Remove old battery.
  4. Put the new battery inside the device where the old battery was.
  5. Put the cover back on the
  6. You may need to press reset on the keypad once you have finished to clear any battery troubles.
  7. Call Central Station and tell them to take your account off of test.

For more information or questions please call us:

Rutland: Toll Free: 1-(800)-834-1030. Local: 773-3313   |  Burlington: Toll Free: 1-(855) 859-1995, Local: 489-5647.

One of our professional technicians will be happy to assist you with any of your needs.

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